Cloud IVR is an enterprise-grade cloud communications platform that powers some of the best-known brands in emerging markets. From cloud-based call centers that process millions of calls an hour to lead management systems that integrate in real-time with CRM to community mobilization systems that reach hundreds of millions, Cloud IVR has done it all. What’s more, all the complexity of running these massive systems is completely abstracted . All you have to do is just provide your requirements.
How It Works ?
Cloud IVR resides in and operates from the world’s most reliable cloud computing platform, with inbuilt mechanisms for fail-over, redundancy and backup. You might take a vacation, but Cloud IVR never will. With its auto-scaling feature, planning becomes effortless during peak load hours.
It packs in powerful and state-of-the-art call management features and configurations that ensure that calls go to the right person. What’s more, Incisive Web Solution’s experts help you create a custom solution for especially complex scenarios.
Cloud IVR provides the technology to execute complex IVR actions through a virtual number. The IVR created is executed during calls. Customers can instruct the IVR to perform a host of actions including digit capture, voice capture (with consent), sound play, call transfer and many more.
An IVR call flow can be created for incoming as well as outgoing calls. For incoming calls, Incisive Web Solution Pvt. Ltd. provides phone numbers which can be allocated to the IVR flows. Multiple numbers can be allocated to a customer’s incoming IVR. It could be a mobile number, a vanity number or a national or international toll-free number, depending on the customer’s requirement. Outgoing calls can be scheduled through APIs provided by Incisive Web Solution Pvt. Ltd. or through screen inputs through Web app login provided to the customer.
You imagine it. We do it.
- Customise any call flow
- Personalize sales and customer support
- Run 24/7/365
- Integrate with any CRM or ERP
- Access thousands of virtual numbers
Customise Any Call Flow
Cloud IVR is ideal for any company that needs one- or two-way communication with its stakeholders to ensure completion or efficiency of any business process. These could be firms involved in digital or mobile marketing, online classifieds, e-commerce, online shopping, logistics, BPO and healthcare, or franchisee-based organisations.
Boost Sales & Customer Support
With zero capital investment, scalability and a pay-per-use model, SmartIVR can boost your company’s sales, marketing and customer care. Its robust and flexible cloud-based platform can be tweaked to meet your unique voice-based communication requirements.
SmartIVR resides in and operates from the world’s most reliable cloud computing platform, with inbuilt mechanisms for fail-over, redundancy and backup. You might take a vacation, but SmartIVR never will.